How can I stop a spam attack coming from the Chat widget?

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  • Pedro Reis

    Unfortunately, that doesn't solve anything. The widget should have a captcha or two factor of some sort.

    We had a spam attack, and even after having enabled "Require authentication for request and uploads APIs.", spam tickets were continuously being created.

    By the way, your new "messaging" support channel doesn't work at all. I tried to get help and had no success - unreplied messages and tickets were solved and closed without any intervention.

  • Dane
    Zendesk Engineering
    Hi Pedro,
    I apologize for the experience that you have regarding our support.
    Just to make sure that you will get the assistance you need, I'll personally create a ticket for you and work on it. Please wait for my update. 
  • Oliver Jackson

    How can we prevent spam from being submitted via the Offline Form? Is there honestly no way of doing this? It's virtually useless without this functionality because of the sheer volume of junk which comes in. Consequently our data becomes contaminated by the endless stream of spam messages.

  • Dane
    Zendesk Engineering
    Hi Oliver,
    As it turns out, the only option is to turn if off or use JWT Authentication.

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