Using notifications in the Zendesk Support mobile app

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4 Comments

  • Sara Ledger

    Is there anything in the works to do a filter for only all new tickets assigned to my groups?

    0
  • Will Poon
    Zendesk Product Manager

    Hi Sara, 

    Thanks for your comment, we have no immediate plans for this feature, however I've added your feedback to our backlog for future consideration. 

    Thanks,

    Will

    0
  • Oliver Cyples

    Hi

     

    This is great, it would be good to also allow custom notifications such as alerts for if the chat threshold of X was hit etc. This would be really useful for Admins to have as we can set our own thresholds and update any triggers or messaging to reduce queue size if we become aware of an issue.


    Thanks

    1
  • Will Poon
    Zendesk Product Manager

    Thanks for your feedback Oliver, 

    We've added this internally to our insights tracker. 

    Thanks,

    Will

    1

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