Using notifications in the Zendesk Support mobile app

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5 Comments

  • Sara Ledger

    Is there anything in the works to do a filter for only all new tickets assigned to my groups?

    0
  • Will Poon
    Zendesk Product Manager

    Hi Sara, 

    Thanks for your comment, we have no immediate plans for this feature, however I've added your feedback to our backlog for future consideration. 

    Thanks,

    Will

    0
  • Oliver Cyples

    Hi

     

    This is great, it would be good to also allow custom notifications such as alerts for if the chat threshold of X was hit etc. This would be really useful for Admins to have as we can set our own thresholds and update any triggers or messaging to reduce queue size if we become aware of an issue.


    Thanks

    1
  • Will Poon
    Zendesk Product Manager

    Thanks for your feedback Oliver, 

    We've added this internally to our insights tracker. 

    Thanks,

    Will

    1
  • Kyara Zamora

    My team has the Zendesk app on their phone and they are receiving notifications on new tickets BUT certain new tickets have a trigger setup to Auto-solve it since it does not require a response. The Zendesk App is notifying them of this new ticket but when they go in to view it is already solved. So is there a way on the Zendesk App to TURN OFF notifications for these auto solved tickets. Technically they should only see New and Open status ticket notifications, the same way it is setup on their desktops

    0

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