Viewing and recovering deleted tickets

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  • Noémie Morilla

    Hi there,

    Is there any way to recover a ticket that has been deleted more than 30 days ago? 


    Thank you :-) 

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Noémie,
    Deleted tickets are moved into a Deleted tickets view for 30 days, where you can restore them or permanently delete them. After 30 days they are automatically permanently deleted. Once a ticket has been Permanently Deleted, there is no way to recover those tickets anymore. Hope this answers your question. Thank you!
  • Patrick Lieu

    Hi Team,

    Is there a way to report on tickets in the Deleted Tickets view?

  • Jupete Manitas
    Zendesk Customer Care
    Hi Patrick, thanks for writing in! 
    May we confirm if are you referring to reporting it on Explore? Currently, there is a way we can report deleted ticket events and you may check that here Explore recipe: Reporting on ticket deletions. But if you are looking for a reporting in the Views including Deleted tickets view, unfortunately, that is not yet supported. Thank you!

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