Updating knowledge base articles in bulk

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12 Comments

  • Adam Bilsky

    Hi team - is there any reason there is no mechanism to move articles in bulk? Or to merge two sections into one? I have inherited a Knowledge Base with a FAQ section and a 'How do I...?' section, which are really the same thing. I'd love to merge them.

    8
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    I'm wondering if Find & Replace is available in Zendesk Guide? It doesn't look like it...

    What I'm looking for is the ability to find and replace a work or phrase - for example, if I am renaming one of our products from "Chrome" to "Pita Browser", I want to be able to do that in bulk and not go one by one in 500 articles!!!

    5
  • Preben Edvardsen

    Any ideas why I can't bulk edit articles?
    The button gets disabled when I select more than 1 arcticle...

    0
  • Ronja Sindek

    Preben Edvardsen yes, I had the same problem. You can only make bulk changes when the source language of the articles is selected / filtered.

    0
  • Saikumar Rachamalla

    We want to delete a note from 1000+ articles. Do we have an option to do this in bulk? The note is the same across all the articles. Please suggest the best possible approach. Thanks!

    0
  • Charles Gresula
    Zendesk Customer Care

    Hello Saikumar‍ ,

    At this time, unfortunately, It does not look like this is an option as Updating knowledge base articles in bulk only allows certain things.

    I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].

    0
  • Joanne Chow

    When assigning articles in bulk, the assignee receives multiple separate emails. Is it possible to consolidate the notification emails into one email that contains links to all the articles?

    Thank you.

    0
  • Dane
    Zendesk Engineering
    Hi Joanne,

    As it turns out, we bulk article update does not have the capability to consolidate all emails. It will be sent individually for all emails assigned to a user.
    0
  • Niclas Kårlin

    I would like the option to bulk change the article's template.

    It would also be nice if this bulk changing was available in Category and Section too.

    0
  • Dane
    Zendesk Engineering
    Hi Niclas,

    That's definitely a helpful feature to have. Would you mind posting your use case to our Feedback on Guide topic? We have a template you can copy and use in your post. Thanks!
    0
  • Joanne Chow

    Hi Dane, 

    Would you be able to recommend a workaround that would enable me to get multiple articles reviewed efficiently without spamming the reviewer with multiple emails? 

    Thank you

    0
  • Niclas Kårlin

    https://support.zendesk.com/hc/en-us/community/posts/5216329399194-Bulk-change-the-article-s-template 

    Please go in and vote and comment, so Zendesk implements this function!

    0

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