Using the Shopify integration in Support and Chat

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13 Comments

  • Marcus | Merchworld

    Hi !

    1. If you have 6 different shopify stores connected, then you will end up with 6 side bar widgets.

    And you need to scroll to see if the user has a order from shop 3,4,5 & 6.

    2. If you collapse the shopify sidebar widgets, then im able to all without the need to scroll

    but no notice in collapsed mode if they user has an order in any shop.

    Will a fix be provided for this ?

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  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    Thanks for the feedback about the sidebar apps.

    We don't currently plan to rationalise the seperate storefronts apps into a single app. I've captured your feedback as a feature request for the integration and will keep you updated if/when we decide to develop it.

    Thanks,

    David

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  • Phil

    A more restrictive option, presumably effective at making the Shopify panel work without whitelisting anything Zendesk might serve up, which I posted as a comment on the "Announcing the new Shopify integration for Support and Chat" post, is to add three rules, using uBlock Origin's Dynamic URL filtering, similar to these:

    example.zendesk.com https://example.zendesk.com/api/v2/tracking/support_user_properties xmlhttprequest allow
    example.zendesk.com https://example.zendesk.com/api/v2/tracking/subscription_properties xmlhttprequest allow
    example.zendesk.com https://example.zendesk.com/api/v2/tracking/support_group_properties xmlhttprequest allow
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  • Don Stefani

    When integrating the Shopify app into chat, the ability to do cancellations and refunds is not offered like it is in the support integration. In the order details in the chat sidebar Shopify app I am given this message "To refund orders from the sidebar app, enable the refunds and cancellations feature.Enable in Admin Center". But as I mentioned above, that can't be done.

    So it looks like I can't do refunds in chat - is that correct?

     

    Thanks,

    Don

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  • David Gillespie
    Zendesk Product Manager

    Hi @...

    This is correct, we can't offer the refunds feature within the Chat sidebar. 

    Thanks for highlighting that this message is being shown in Chat, we'll get that taken out as its quite misleading.

    Thanks,

    David

     

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  • Don Stefani

    Thanks David,

    Great to see the a product manager handling questions like this.

    - Don

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  • Cameron

    Is there any way to actively pull this data while using the Support Rest API? Gorgias allows you to pull this data from the ticket object, but Zendesk does not. I’m very interested in how I’d actually pull order information using the REST api without having to create a Shopify app myself. Thanks.

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  • Sean Bourke
    Zendesk Product Manager

    Hi @...,

    The Shopify app in the sidebar will request the most up to date information from Shopify on-load, hence is not available via any Zendesk APIs.

    We recently announced the streaming of Shopify profiles and events via Sunshine. This enables you to create Zendesk customer profiles and stream specific Shopify events from Shopify to Zendesk in real time. As these are available via Sunshine, the information can be consumed via the Profiles API and the Events API.

    Thanks,

    Sean

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  • Support

    Can my ratings in shopify be created as a ticket in Zendesk ?

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  • Sean Bourke
    Zendesk Product Manager

    Hi Support,

    The current Zendesk Shopify Integration will display Shopify Order information for customers, as well as any items contained within those orders.

    In your circumstance, are you seeking to create tickets in Zendesk when a product/item is reviewed in Shopify?

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  • Dave Symonds

    We have a situation where the App is only showing one tracking id and when we go into the Shopify portal there are multiple - but for different couriers?

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  • Rosie Balagbis
    Zendesk Customer Care
    Hi Dave, 
     
    I'll go ahead and create a separate ticket on your behalf so I can get more account-specific details to troubleshoot this issue. You may expect an email shortly with the ticket information.
     
    Thanks. 
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  • Dave Symonds

    Hi. A Shopify app question. 

    A Customer has purchased an item using email 1.  They contacted us using email 2.  The shopify app doesn't sow the details - assuming it uses the email 1 to link.  We have added email 1 as a secondary email in the customer profile but the details still do not show.

    Do we need to set the Shopify email - email1- as primary to trigger the Shopify App to return details

     

    Thanks

    0

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