Moving sections and articles in the Help Center

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10 Comments

  • Kim Nylander

    If you move an article that has multiple translations to a new section. are all of the associated translations also moved? 

    0
  • Dave Dyson
    Zendesk Community Manager

    Hi Kim,

    Yes, your translations will be moved along with the article. Hope that helps!

    0
  • Christopher Boerger

    Hi

    How to move many articles into a new section at once?

    I see it was not possible to do this  2 years ago, I guess that you have changed this since. 

    3
  • Cheeny Aban
    Zendesk Customer Care

    Hi Chris,

    As of the moment, there is no option to bulk move articles to a specific section in Guide. I've taken a look and found that other users are discussing similar needs here: Additional Bulk Article - "Publish in section"

    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

     

    -1
  • Ramadan Elsayed

    Have a Question

     

    we have two Zendesk accounts for two different countries, one of them has a stack of articles.

     

    want to copy them to the other account, is that possible?

    0
  • Sabra
    Zendesk Customer Care

    Hey @...! I would recommend checking out this article for a list of options: How can I copy my content from one help center to another?

    0
  • Haannie Kazmi

    Hey Zendesk Team,
    I have a question. I wanted to add sub-sections in a section but I could not see if there as an option to do so. Also, if there isn't any option then why do I see 0 sections and 5 articles in a section?

    0
  • Dane
    Zendesk Engineering

    Hi Haanie,

    You can refer to Adding subsections to create more levels in your help center.

    Hope this helps!

    0
  • Micah Citti

    How do I adjust the columns in which my Sections are displayed in the Category?

    For some reason, my public FAQs aren't displaying consistently.  THey show in two columns, but "skip" one section randomly making my page look silly:

    Illustration:

    Topic   Topic

    Topic   Topic

               Topic

    Topic   Topic

    Topic

    0
  • Erica Girges
    Zendesk Developer Advocacy
    Hi Micah, 
     
    Are you using a customized theme or have edits been made to the css file?
     
    Best,
     
    Erica
    0

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