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Host mapping - Changing the URL of your help center



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Charles Nadeau

Zendesk Documentation Team

Edited Oct 31, 2024


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63 comments

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Zsa Trias

Zendesk Customer Care

Hello Heather, 

 

You may want to check this documentation about Allowing Zendesk to send email on behalf of your email domain

It provides a step-by-step process on how you can authorize Zendesk to send out notifications as if they originated from your own email address so you can preserve your company branding.

 

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Joyce

Zendesk Customer Care

Hello Ahmed,
 
When you said certificate common name, are you referring to the default brand URL?
 
The host-mapping and the SSL certificate do not determine the default brand URL. The default brand configured in Admin Center > Accounts > Brand management > Brands is the brand associated with your default Help Center. 
 
Kindly check the article Editing brands for more information.

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Joyce

Zendesk Customer Care

Hello Ahmed,
 
When using a Zendesk-provisioned SSL certificate, the certificate's common name is the default brand/ subdomain. You don’t get the option to set up the CN if using our Let’s Encrypt certs. 
 
However, you can upload your certificate and provide a private key to Zendesk to choose your own CN.

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