Host mapping - Changing the URL of your help center

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41 Comments

  • Zahedul Islam

    Is there any way to deploy zendesk cdn at my Data Center. So, that my user can access zendesk content with low latency ?

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  • Dainne Lucena
    Zendesk Customer Care

    Hi Goated,

    I tried loading "help.goated.com" & was routed to your Help Center but with the URL "help.goated.com" & not "goated.zendesk.com". So I guess everything is working fine now. :)

     

     

     

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  • John E

    Hello-

    Is it possible to rename the top-level domain of the Help Center to something like <subdomain.mycompany.help> instead of a traditional top-level domain like .com?  If so, would I follow the steps outlined in the help article Renaming your subdomain, or possibly host-mapping outlined in this article?

    Thank you.  

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  • Viktor Osetrov
    Hi John,

    Thanks for your question. It's mandatory to use a separate subdomain. This is an example: 
     
    `For example, suppose your company is called Mondo Cameras and the address of your main website is mondocam.com. After the company signs up to Zendesk Support, the initial address of your help center might be something like mondocam.zendesk.com/hc. You can change the help center's address to a subdomain of your company's domain, such as support.mondocam.com/hc. You can't modify your support address to direct to a specific page within your subdomain, such as mondocam.com/community/hc.` 
     
    Hope it helps
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  • John E

    HI Viktor Osetrov


    Thanks for your reply.  I want to specify a different top-level domain for our help center.  Can I host-map mycompany.help > support.mycompany.com?  For example, instead of the help center address reading support.mycompany.com, it will read mycompany.help and re-direct to the help center.  Thanks again. 

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  • Mark K.
    Zendesk Customer Care

    Hi John E,

    Thanks for your question!
    You should be able to host-map with a .help top-level domain. Any extension should work as long as it is a functioning and active domain. It can be .com, .help, .assist, .support and host-mapping should still work. 

    I hope my answer helps you!

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  • Andy Huitt

    If my current website has a portal for members to sign in through Dynamic 365 managed membership database, can I use that information for SSO purposes if I host map my help center to my current website?

    Trying to eliminate the need of our members having two accounts for our portal and the zendesk HC.

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  • Luthfi Rahman

    hi Zendesk team,

    I have my zendesk default subdomain for my company ("https://getplus.zendesk.com") get redirected to my company own domain for help center ("https://help.mygetplus.id/hc/"). It works well on the web browser, redirection works automatically. The problem is, on zendesk SDK for mobile (iOS and android), only zendesk default subdomain for my company shows the help center page. If I use my company own domain for help center in zendeskSDK fo mobile, the page only shows blank page.

    Can anyone help me on this?

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  • Jennifer Gillespie

    We are adding host mapping and I noticed an odd behavior.  We can use the host mapping for end users to get to our Help Center and log in as desired; however, when they click "Sign In" the logon screen goes back to the subdomain url instead of continuing to show the host mapping url.  Once they are signed in, the url goes back to the new host mapping url. 

    Is there a way to ensure the the host mapping url always shows for the Help Center including the sign in view?  Have we missed a step in the setup? Or is this a limitation that cannot be avoided?  (screenshots below to clarify what we're seeing)

    Brand setup:

    SSL good to go:

     

    1st page load shows host mapping url that was typed in:

    Hit sign in the the url updates to the subdomain:

     

    Complete sign in process and it goes back to the host mapping url:

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  • Ross Thomas

    One of the steps listed above is for the Cloudflare changes to support the DNS changes we're implementing.  However my Zendesk login doesn't allow me to log into the Cloudflare site.  Does this change only allow those people USING Cloudflare for DNS to update those details?

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  • Sabra
    Zendesk Customer Care

    Hey Ross! Yes, the step To configure a CNAME in the CloudFlare dashboard is only applicable if you are using Cloudflare for DNS. I'll make a note to update this article so it's more clear for folks!

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