You can archive articles to remove them from your knowledge base. Archived articles are moved to the archived articles list. You can permanently delete articles after they have been archived.
If you need to archive multiple articles at once, see Updating knowledge base articles in bulk.
Archived articles are available to Guide admins only. They can view and restore articles as needed.
To archive an article
- Navigate to the article you want to archive, then click Edit
article in the top menu bar.
- (For Guide Enterprise only), Click Article settings.
- Click Archive article.
You might have to scroll down to see this option.
The article, including any inline images and attachments, are removed from your knowledge base, along with any translations associated with the article. Guide admins can restore or permanently delete archived articles from the archived articles list.
If you need to delete a translated article, see Deleting a translated article.
This is isn't a feature available on any Guide plan as of now however I do believe this is a neat feature to have! I'd suggest posting on our Feedback section to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
You could try using Google Analytics to check the effectiveness of your Help Center & also analyze if your Help Center articles traffic: Google Analytics and help center - Part 2: Measuring the effectiveness of search . If you are interested, I recommend enabling it to your Help Center (Enabling Google Analytics for your help center)
I have a question about archived articles: I archived some articles last week, and these archived articles are still appearing in the search. Is this expected or a bug? it's very confusing since customers encounter a 404 error when they select those articles in the search results.
it is not intended, that articles still appear.
Maybe this is due to Cache and Cookies in the Browser.
To investigate, I will create a ticket from this post and will reach out to you via Email.
Was this bug ever fixed? I also just faced this problem where an archived article is being return in the response to /articles api call.
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