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Explore recipe: Using renamed and ordered sets to change displayed values



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Rob Stack

Zendesk Documentation Team

Edited Jun 21, 2024


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3 comments

Hey Rob Stack

Thanks a lot for the article, I used the Ordered Set on a report on Full Resolution Times but created some custom brackets before.

I might be doing something wrong though, the report works with the new brackets, when I create the new Order Set and select the old report I also get the correct brackets which I can then re-arrange:

However, when I then replace the column attribute with the new Ordered version, I receive the following error:


Edit: For some reason trying this the day after, it suddenly worked.
We have been experiencing these kind of things a lot with the beta dashboard, where things aren't working in the moment, but then suddenly do at a later time.
Is this a known issue currently when working with the beta dashboard?

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We're facing the same issue. Ordered Sets are returning blank for some reason. 

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Elaine

Zendesk Customer Care

Hello David,
 
If you're experiencing difficulties, I recommend trying a couple of troubleshooting steps. First, consider clearing your browser's cache and cookies. If that doesn't resolve the issue, attempting to access the service using a different browser might do the trick. If the problem persists, don't hesitate to reach out to us through our messaging widget, and we'll be happy to investigate further. Wishing you a fantastic day!

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