You can create notes for any lead, contact, or deal, so that you can record relevant information relating to your interactions. For example, you might want to record meeting notes or a contact's buying preferences.
When you create a note, it creates a log in the Activity feed with information about who created the note and when.
This article covers the following topics:
Creating a note for a lead, contact, or deal
Notes are stored alongside a lead, contact, or deal.
To create a new note
- Go to the relevant lead, contact, or deal page.
- On the Internal note drop-down menu, click Internal note. Alternatively, in the top right corner, click Note.
- Enter the information you want to record for that lead, contact, or deal.
You can @mention people to include them in the note, and there are several formatting options. Click an icon to apply its function.
- Click Save.
Icon Function Make the text bold. Hot key: Cmd+B Make the text italicized. Hot key: Cmd+I Create a main heading. Create a sub-heading. Make the text a quote. This indents the text, and grays it out. Create a bulleted list. Create a numbered list. Add a link. Enter the text you want to display, and the URL, then click Insert. If you don't enter text, the URL is displayed. Use @mention to include someone else in the note. The user you mention is notified of the inclusion (see Using @mentions for collaborative selling). Show on Primary Contact If you are adding a note to a deal, click Show on Primary Contact to add the note for the primary contact associated with the deal. The note is then saved to both the deal and the contact. Show on (Employees and) Current Deals
If you are adding a note to a contact, click Show on Current Deals to add the note to the contact associated with the deal. The note is then saved to both the contact and the deal.
If you are adding a note to a contact, and the contact is a company (with employees), click Show on Employees and Current Deals to add the note to the company contact associated with the deal. The note is then saved to both the contact and the deal.
Make your note a restricted note so only you, and users with a full access permission level, can view it. Add a predefined tag to the note. When a note is tagged, the tag icon is filled (). Star a note to make it easier to find and filter. When a note is starred, the star icon is filled ().
Viewing, restricting, editing, and deleting a note
To view a note
- On any lead, contact, or deal card, click the Displaying drop-down menu for the activity feed.
- To view your notes directly, filter by selecting the Notes view checkbox in the activity feed.
Note: For mobile devices, tap the Notes tab to display all notes.
Alternatively, type note into the search field.
To restrict a note
- Click the note you want to restrict. You can restrict all notes that you have access to.
- At the bottom of the note, click the Padlock icon ().
- Click Save. Now only you, and users with full access permission, can see the note.
To edit a note
- Hover over the note you want to edit. You can edit all notes that you have access to.
- At the bottom of the note, click the Pencil icon ().
- Make your changes, and click Save.
To delete a note
- Hover over the note you want to delete. You can delete all notes that you have access to.
- At the bottom of the note, click the Trashcan icon ().
- Click Remove to confirm you want to delete the note. You cannot retrieve a note after it has been deleted.
Tagging a note
You can add a tag to a note when you first create it, or when you edit the note. You can filter tagged notes in the activity feed.
To tag a note
- Click to open the note you want to tag.
- At the bottom of the note, click the Tag icon ().
- A list of predefined tags is displayed. Click one or more tags to add to the note. Deselect the checkbox next to the tag to remove it from the note.
Tags are configured by the account admin in Settings > Customize > Notes (see Setting up note tags).Note: Note tags are defined separately from contact tags. They are not shared.
- Click Add.
The tag or tags are added and displayed in alphabetical order.
Starring a note
You can star a note when you first create it, or when you edit the note. You can filter starred notes in the Activity feed.
To star a note
- On the lead, contact, or, deal details page, click open the note you want to star.
- At the bottom of the note, click the Star icon().
Note: If you share leads or contacts, anyone that can view the record can view a starred note. This means they can also star (or unstar) the note.
If you are viewing the note in the Activity feed, you can star the note directly from this view.
- When you have starred a note, the star changes to yellow. To unstar the note, click the star again.
I wish to add a Smart List with Starred Notes only. It's not so handy to view from Activity Feed as I have all needed on My Dashboard view. Because at times it is more natural for me to have a Note than a Task (in Tasks there is no space for any notes, only name of Task).
Is that possible?
That is a good question! Unfortunately, that is not a feature of smart list communication filters.
Kenzie K | Sell Customer Advocate |
Contacting the Zendesk support team
What a pity! So, twinkle, twinkle, little star, makes me wish there would be unbound Notes too. Surely Notes should have possibility to link certain Deal or Contact. Plus Notes icon on menubar :)
Hi there, may I know if there is a way to add a note in Zendesk Sell that allows us to track whether a client has been contacted? For example, an email was sent from Zendesk Support, but we want to clock it as a "contact" under Zendesk Sell. Meaning to say it will show up under "last communication" X days ago, etc?
Thanks for reaching out to Sell!
Support tickets aren't included in the Sell communication filters but if you pull in Last Activity date, you can track a note sent to sales from Support.
Please let me know if you have further questions.
hi @... ! sorry, may i know what you mean by "track a note sent to sales from Support?"
You need to install Zendesk Sell in your Support, once done you can do the sample video I attached.
Please let me know if you have further questions.
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