Recent searches


No recent searches

Using @mentions for collaborative selling



image avatar

Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


0

2

2 comments

Some of my users are blocked out in notes when I use the @mention so I can't select them from the list. What could this be? 

1


image avatar

Anne Ronalter

Zendesk Customer Care

Hi Kate,

it might be, because of the limitation that you can only @mention users who have access to the lead, contact, or deal that you're creating a note for. 

Should this not be the case, please open a ticket with Support, so that we can take a closer look at it.

 

0


Please sign in to leave a comment.