Make your move to the Agent Workspace
Join our customers who are seeing 35% faster resolutions to customer requests since moving to our unified Agent Workspace. We've gathered the most helpful resources to map out your steps and provide you with a seamless upgrade.
Prepare for the upgrade
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Get familiar with the workspace to understand how it works. See for yourself how it can improve agent efficiency and provide great customer experiences. Take a tour |
Train your agents in advance
The workspace is a one-stop-shop for your agents that puts your customers and the channels they prefer at the center. Share these training courses with your team so they're familiar with the workspace before you upgrade. Omnichannel agent learning path |
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Start your upgrade
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Now that you and your team are familiar with the new and improved workspace, it's time to roll up your sleeves and make it official. Start the upgrade |
Conversational experiences with messaging
Connect your messaging channels and deliver rich conversational experiences that are connected across email, web, mobile, and social channels to meet your customers where they are. About messaging |
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When you need more help, we've got your back
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![]() Contact Customer Support |
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