Resources for migrating to the Zendesk Agent Workspace

Start moving to the Zendesk Agent Workspace

Get ready to leave the Support standard agent interface behind and venture into the new and rewarding territory of the Zendesk Agent Workspace! We've gathered together the most helpful resources to map out your steps and provide you with a smooth journey.

Prepare for the migration

Get familiar with the workspace to understand how it works and how it will improve agent efficiency to make your customers happy.

Watch the video
Look before you leap
Learn about the migration
Learn about the boundaries

Train your agents in advance

The workspace provides your agents with a great set of tools to manage interactive, cross-channel conversations. Take some time to train your agents so they are familiar with the workspace before you migrate.

Using the Zendesk Agent Workspace
Take a tour
On-demand training is free!
Managing unified conversations

Start your migration

Now that you're familiar with the new workspace, it's time to roll up your sleeves and get started!

Start the migration
Set up the workspace
What happens to your Chat dashboard
Enabling and disabling the workspace

Invite more people to the party

Migrate your social messaging channels and set up Zendesk messaging so it's easier for your customers to contact you anytime, anywhere!

About messaging channels
Add messaging
Migrate FB Messenger, Twitter DM
Migrate WhatsApp and other channels

When you need more help, we've got your back

Documentation resources

Troubleshooting advice

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