Resources for upgrading to the Zendesk Agent Workspace

Make your move to the Agent Workspace

Join our customers who are seeing 20% faster resolutions to customer requests since moving to our unified Agent Workspace. We've gathered the most helpful resources to map out your steps and provide you with a seamless upgrade.

Prepare for the upgrade

Get familiar with the workspace to understand how it works. See for yourself how it can improve agent efficiency and provide great customer experiences.

Take a tour
About the Agent Workspace
Self-assessment
Considerations

Train your agents in advance

The workspace is a one-stop-shop for your agents that puts your customers and the channels they prefer at the center. Share these training courses with your team so they're familiar with the workspace before you upgrade.

Support learning path
Agent Workspace training course (for admins)
Agent Workspace training course (for agents)
Managing unified conversations

Start your upgrade

Now that you and your team are familiar with the new and improved workspace, it's time to roll up your sleeves and make it official.

Start the upgrade
Activating the workspace
Set up the workspace
Understand changes to the Chat dashboard

Conversational experiences with messaging

Connect your messaging channels and deliver rich conversational experiences that are connected across email, web, mobile, and social channels to meet your customers where they are.

About messaging
Getting started with messaging
Migrate social messaging channels