Evaluating your account for migration to the Zendesk Agent Workspace

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  • Nikki

    Hi Lisa Kelly, I answered "no" to all of these questions, so I know I would be safe to switch to the Agent Workspace. However, I've done a bit of reading about it, and I can't see much benefit for my organization either.

    Our volume is fairly low and we don't have any channels other than email. Most of Agent Workspace seems to be focused on interacting more smoothly across multiple channels, but we just aren't there yet. Could you direct me to information (if there is any) on any major advantages outside of multiple channel improvements?



  • Diogo Maciel
    Zendesk Customer Care
    Hi Nikki! If your only channel is email and the new interface is not a big productivity gain for you, I would advise you to stay in the current interface. The main advantage of Agent Workspace is to serve requests from different channels in the same interface, which probably will not be useful for you in your current state.
  • Nikki

    Thank you Diogo Maciel.  Do you know if all customers will eventually be required to migrate, and if so, when that may happen? 


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