Resources for upgrading to the Zendesk Agent Workspace

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9 Comments

  • Support Admin

    How do we test the new workspace if we do NOT have access to the premium sandbox?

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  • Dave Dyson
    Zendesk Community Manager
    Hi Support Admin,
     
    You can also use our interactive demo: Take a tour of the Agent Workspace - Zendesk
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  • Jed Hollander

    I am assuming moving to Agent Workspace will impact all subdomains being used under the main domain account in Zendesk?

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  • Christine Felicia
    Zendesk Engineering
    Hi Jed,

    If your account has multiple subdomains, review these guidelines for each subdomain you support: Self assessment questions
     
    If you answered Yes to any of these questions, contact your account representative or Zendesk Customer Support to help you further evaluate your account and provide assistance with the upgrade. If all your answers were No, you should be a good candidate to upgrade. See Migrating to the Zendesk Agent Workspace.
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  • Dane
    Zendesk Engineering
    Hi Jesse,
     
    You just have to enable email forwarding in the Agent's interface for this to work. Please refer to Enabling the forwarding option for agents in Zendesk Support.
     

    Feel free to contact support directly if you encounter any issues. 
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  • Nita Sexton

    Is this upgrade required? Will it be pushed automatically in the future to all sites eventually? Trying to think ahead/plan. TIA!

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  • Gabriel
    Zendesk Customer Care
    Hi Nita,
     
    Please note that we will continue with this change in the future, at which point your account will be included, but that date is yet to be determined. We highly encourage you to try Agent Workspace as early as you can to get used to it and take advantage of the features it offers.
     
    I hope this answer your question. Thanks!
     
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  • Kaylynn

    This is becoming mandatory at the beginning of the year

     

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  • Lisa Kelly
    Zendesk Documentation Team

    Hi Kaylynn,
    As Gabriel said, we will continue with this change in the future, but the date for converting all accounts is yet to be determined. 

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