Make your move to the Agent Workspace
Join our customers who are seeing 18% faster resolutions to customer requests since moving to our unified Agent Workspace. We've gathered the most helpful resources to map out your steps and provide you with a seamless upgrade.
Prepare for the upgrade
Get familiar with the Agent Workspace to understand how it works. See for yourself how it can improve agent efficiency and provide great customer experiences.
Assess impact and train your agents in advance
Your team must know how moving to the Agent Workspace will impact their day-to-day tasks. Complete the training on the Agent Workspace to ensure you and your teams are familiar with the workspace.
Test and start your upgrade
Test the Agent Workspace in Premium Sandbox (available on Enterprise plans), a safe environment to make changes to your Zendesk. Now it's time to roll up your sleeves and make it official.
Conversational experiences with messaging
Connect your messaging channels and deliver rich conversational experiences that are connected across email, web, mobile, and social channels to meet your customers where they are.
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