By default, community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics.
You can configure a topic to restrict access to signed-in users or to agents and managers. You can also apply custom user segments you've created to further restrict access based on tags, organizations, or groups (see Creating user segments to restrict access).
You must be a Guide Manager to set access restrictions for community topics. Viewing restrictions do not apply to Guide Managers. Managers can access all topics in the community, regardless of the restrictions.
To restrict access to a community topic
- Navigate to the topic in the community that you want to restrict.
- Click Edit topic in the top menu bar.
- Select a User segment to determine who can access this section.You can choose to:
- Restrict access to signed-in users
- Restrict access to agents and managers to create internal-only access
- Restrict access based on tags, organizations, or groups by applying a custom user segment (see Creating user segments to restrict access)
- Click Update.
To set access restrictions in the knowledge base, see Setting view permissions on articles with user segments.
6 Comments
Is it possible to add multiple user groups to a community forum?
Hi Audrey –
Only one user segment can be applied to a community topic (or an article in the help center, for that matter). As a workaround, you could create an overarching user segment that includes the criteria of individual user segments you'd like to include. I hope that helps!
We have a few articles that are currently restricted to agents and admins, and I am looking for a way to provide read-only access to these topics to our internal users (employees). Is there a way to do that without adding everyone to the agents and admins user group?
Hi Shahrooz,
Yes, you can either add a tag to their user profile or assign an organization for this group of users. Then, when creating a user segment, you can filter by tag or organization.
Hey
Is this possible to create multiple forms as someone mentioned in the below post:
https://support.zendesk.com/hc/en-us/articles/4408882689306-Getting-started-with-Gather-for-your-community
It is possible to create multiple ticket forms. For more information, please review this article.
Please be aware that his functionality is only included in subscriptions of Zendesk Suite: Growth and above, or Zendesk Support Enterprise.
If you face any issue when creating this forms or have any question, please don't hesitate to contact Zendesk support.
I hope this help!
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