Explore Recipe: Compare last month's tickets to the 12 month average

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2 Comments

  • Sebastian Craiovan

    This worked great for me, is it possible to get a weekly average though so I can compare last week to the weekly average?

    2
  • Marco Malbas
    Zendesk Customer Care
    Hi Sebastian, thanks for reaching out and great question. Just tested this out and yes you can also do it weekly. This would mean that the formula, instead of it being COUNT(Tickets)/DCOUNT_VALUES([Ticket created - Month]), will be COUNT(Tickets)/DCOUNT_VALUES([Ticket created - Week of year]). Also, since you will be using a smaller date range, then you can also change how much data the average is taken from by changing the "Date Range" on the Date range calculated metric. Hope this helps. Cheers! 
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