Formatting text with Markdown



image avatar

Lisa Kelly

Zendesk Documentation Team

Edited May 07, 2025


123

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78 comments

Hello,

I'm having trouble formatting bullet points in Zendesk. When I try to use numbers and letters for bullet points, the formatting gets messed up. For example:

    1.

            a.

Is there a way to correctly create a multi-step bullet point list in Zendesk?

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There is any way to enable markdown on knowledge base? 

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Isn't it possible to use this for automation?

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Hello Team,

Currently the embedded images isn't working correctly with macros.
If I do the following:
![Test](https://zen-marketing-documentation.s3.amazonaws.com/docs/en/markdown_image.png)
It doesn't work, unless I delete the ending parenthesis and re-add it.
 

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Hello Deme, 

 

Have you tried this solution on how you can add linked images into macros: Can I add linked images to tickets using macros?

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I'm able to get the insert image and insert link markup to work in the comment field, but not the one to make an image a link despite it just being those two together. When I attempt it the image automatically displays and that's…it. The URL appears as a link next to it, but I've tested sending it just to see w/no luck.

 

Here's how I entered it for context:

[![button test](https://secure.actblue.com/assets/layout/actblue-511088c1dd12a3bab3ea3a86a243f41939d1ab0bca208367a9635ee494ddd7eb.png)](https://actblue.com)

I've also noticed that when I create a macro to enter markup and then use the macro, it simply puts in the text as is and I have to delete and renter the final ) or ] to make it actually change. Is there a trick here I'm missing?

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HeyA Oliver!
 
Have you tried using the underline button in the editor?

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Yes. We tried in Dynamic content and in the agent form. Outcome as mentioned above. 

Also, very honestly, it doesn't make sense to have _ _ as italics and also ** ** as italics.

Google search for general markdown syntax brings the result that "there is no underline in markdown", but I wonder how Zendesk came up with that suggestion you mention, Curt Kempf

We go with italics now and stop twisting our minds about it ;)

Best regards
Oliver

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Oliver, did you try this in content blocks?

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Trying to underscore text with markdown.

It doesn't work.

_underscore_ turns into italics

\_underscore\_ does nothing

How do we underscore text? We need to do it via dynamic content. We test it by typing the markdown in the compose message window. Both with the mentioned outcome.

Thanks
Oliver

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