Planning agent staffing for messaging

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2 Comments

  • CJ

    >Messaging can be synchronous, with clear starting and ending points, or asynchronous, which means that there’s no start and end to a conversation.

    >Messaging requests are persistent and can be asynchronous or synchronous

    Can I configure this at all? I'm not super clear on how Messaging could possibly allow a ticket to not have a start point? I'd much prefer for customers to have the synchronous experience, with a clear beginning and end to the messaging session. 

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  • Admin

    CJ messaging allows for 'Remember History' or 'Forget History' to be selected within the  web widget channel configuration page, for unauthenticated customers. 

    If you select the messaging channel you have active you should see the below. I don't believe this feature is active for Instagram and Facebook.

     

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