Deactivating autoreplies for article recommendations (Legacy)

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As of July 31, 2025, the autoreplies with articles feature is considered legacy functionality. Instead, use AI agents to deliver generative AI-powered responses on messaging, email, and web form channels.

You can deactivate autoreplies with articles for email notifications, web forms, or both.

To deactivate autoreplies in emails

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. On the Triggers page, locate the autoreply trigger you want to deactivate.
3. Hover your mouse over the trigger to display the options menu icon ( ) and select Deactivate.

   The trigger’s status is changed to Inactive.

4. Repeat for each trigger you've created for email autoreplies.

   You can view a list of autoreply triggers on the Manage autoreplies page. See Viewing and managing your autoreply settings.

To deactivate autoreplies in web forms

1. In Admin Center, click AI in the sidebar, then select AI agents > AI agents.
2. Click Manage AI agents for email and web form.
3. Click the Web form tab.
4. Toggle off Web form channel enabled to deactivate it.