Deactivating autoreplies for article recommendations (Legacy)

To deactivate autoreplies in emails

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This article describes functionality that moved into legacy status on July 31, 2025. On December 31, 2026, this functionality will no longer be available. For more information, see this announcement.

You can deactivate autoreplies with articles for email notifications, web forms, or both.

To deactivate autoreplies in emails

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. On the Triggers page, locate the autoreply trigger you want to deactivate.
3. Hover your mouse over the trigger to display the options menu icon ( ) and select Deactivate.

   The trigger’s status is changed to Inactive.

4. Repeat for each trigger you've created for email autoreplies.

   You can view a list of autoreply triggers on the Manage autoreplies page. See Viewing and managing your autoreply settings.

To deactivate autoreplies in web forms

1. In Admin Center, click AI in the sidebar, then select AI agents > AI agents.
2. Click Manage AI agents for email and web form.
3. Click the Web form tab.
4. Toggle off Web form channel enabled to deactivate it.