You can deactivate autoreplies for email notifications, web forms, or both.
Note: In some older accounts autoreplies are known as article recommendations.
To deactivate autoreplies in emails
- In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
- On the Triggers page, locate the autoreply trigger you want to deactivate.
- Hover your mouse over the trigger to display the options menu icon () and select Deactivate.
The trigger’s status is changed to Inactive.
- Repeat for each trigger you've created for email autoreplies.
You can view a list of autoreply triggers on the Manage Autoreplies page. In Admin Center, click Channels in the sidebar, then select Bots and automations > Bots.
To deactivate autoreplies in the web form
- In Admin Center, click Channels in the sidebar, then select Bots and automations > Article recommendations.
- Click the Web form tab.
- Toggle off Web form channel enabled to deactivate.
Note: If you currently are on a trial for Answer Bot, once your trial is
done and you don't subscribe to Answer Bot, the feature will be deactivated
automatically.