Disabling Answer Bot

If you'd like to disable Answer Bot, you have to disable it for both email and the web form.

To disable Answer Bot emails

1. In Admin Center, click the Channels icon () in the sidebar, then select Bots and automations > Article recommendations.
2. Click the Email tab.
3. For each trigger listed in the Answer Bot triggers section, click Edit to open that trigger's admin page.
4. There, you can:

   • Deactivate the trigger by clicking the Options menu icon () and selecting Deactivate

     OR

   • Edit the trigger to remove any Answer Bot-related actions. See Editing and cloning triggers for more information.

To disable the Answer Bot web form option

1. In Admin Center, click the Channels icon () in the sidebar, then select Bots and automations > Article recommendations.
2. Click the Web form tab.
3. Toggle off Web form channel enabled to disable.

Note: If you currently are on a trial for Answer Bot, once your trial is done and you don't subscribe to Answer Bot, the feature will be deactivated automatically.