If you'd like to disable Answer Bot, you have to disable it for both email and the web form.
To disable Answer Bot emails
- In Admin Center, click the Channels icon (
) in the sidebar, then select Bots and automations > Article recommendations.
- Click the Email tab.
- For each trigger listed in the Answer Bot triggers section, click Edit to open that trigger's admin page.
- There, you can:
-
Deactivate the trigger by clicking the Options menu icon (
) and selecting Deactivate
OR
-
Edit the trigger to remove any Answer Bot-related actions. See Editing and cloning triggers for more information.
-
To disable the Answer Bot web form option
- In Admin Center, click the Channels icon (
) in the sidebar, then select Bots and automations > Article recommendations.
- Click the Web form tab.
- Toggle off Web form channel enabled to disable.
Note: If you currently are on a trial for Answer Bot, once your trial is
done and you don't subscribe to Answer Bot, the feature will be deactivated
automatically.
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