Disabling Answer Bot

Return to top

5 Comments

  • Buddy Thomas

    I have done all this and this still pops up on every action I take. See black arrow.

    1
  • Paul Seifert

    We are having the same issue with the ZenDesk bot popping up all the time - it is very frustrating when you are trying to do your job. Why did this start? This is not helpful at all!

    0
  • Boris Krassi

    I have exactly the same problem as Buddy. ZenDesk bot pops up on every action and it is impossible to get rid of it, the content is absolutely absurd! Most of the support time I'm fighting with the bot! Help me!

    0
  • Boris Krassi

    I've got a nice support from the help desk. The bot is a new thing, cannot be removed altogether, but to silence it you need to make sure there are no unread messages. Seems to work for me! and I hope their product team will review their decisions...

    0
  • Beto
    Zendesk Customer Care

    Hello Buddy, thank you for your question!

    The Widget described on this article would be your own widget, that you offer to your customers. The one appearing on your screenshot is our own Widget, handled by us at Zendesk that appears in your account whenever you wish to place or update a ticket with us. 

    It might pop up if you have some new unread comments, so you can just open them up in order to stop the Widget from popping up. 

    If you find that the Widget is still popping up even if there are no unread messages, I would highly encourage you to contact our customer support team by following the steps here, as this would not be the expected behaviour. 

    I hope this was helpful!

    -1

Please sign in to leave a comment.

Powered by Zendesk