How can I stop receiving email notifications when a ticket is assigned to me?

Question

How can I stop receiving email notifications when a ticket is assigned to me?

Answer

Any admin on the account can adjust the trigger that is responsible for sending these email notifications. Click on the button to navigate to your account settings:

Choose subdomain

Alter the trigger to exclude a specific user following the steps below:

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers
2. Click the trigger in question, for example Notify assignee of assignment
3. Under Meet ALL of the following conditions, add:
   • Object > Ticket > Assignee | Is not | Select your agent
4. Add the same condition until you select all the agents who don't wish to receive email notifications
5. Click Save
   

Tip: If none of the agents would like to receive these email notifications, deactivate the trigger. To prevent a specific agent from receiving a notification, apply this logic to any notification trigger.

For more information about issues with notifications, see the below articles:

• How do I disable all emails sent to agents?
• How can I stop notifications to customers when their ticket is received?
• How to troubleshoot your triggers