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  • Peter Toprac

    Hi, where do I add a code for the category in category_page.hbs? Do I delete a part of the old code or do I just need to add the code somewhere in the original code?

  • Rick N.
    Zendesk Customer Care
    Hi Peter,
    Thank you for reaching out to Zendesk Support Advocacy team. My name is Rick​ and I'll be assisting you today.
    If I understand this correctly, then this is the best guide to follow on adding Category : Adding Multiple Category, Section, Article
    On the other hand, if you wish to do it via source code it would be best to coordinate it with your devs team as we provide limited support to customization specially via source code.
    Hope this helps. Should you have further concern, feel free to respond on this thread.
  • William Villegas

    Most articles specify the location to copy the code. It's simply copy/paste, no dev needed if you specify where to copy the code. Rick N. - The link you posted is not helpful.

  • James Rodewig
    Zendesk Documentation Team

    Thanks for the feedback William Villegas. I've updated the article to provide better guidance on where to include the code. If you notice anything else that needs improvement, please let us know!

  • Emily Yeomans

    What part of that HTML is for the section font size? I'd like it a bit smaller.

  • Madison Hoffman
    Zendesk Digital Resources Team

    Hi Emily, you can alter the font size of the titles by changing the h4 tags in this line to something else (h5 or h6 as demonstrated here): 

    <h4 class="blocks-item-title">{{name}}</h4>

    If you're looking to alter the description font size, note that this is just using whatever paragraph font size is specified in your site's CSS file: 

    <p class="blocks-item-description">{{excerpt description}}</p>


  • Brad Westman

    How do we open a ticket when our subdomain has been deleted? 

  • Dane
    Zendesk Engineering
    Hi Brad,

    You can follow the steps in Contacting Zendesk Customer Support.
  • Madison Hoffman
    Zendesk Digital Resources Team

    Hi Brad, can you share your question here? Our product support team can only help registered agents & admins of existing Zendesk accounts, but depending on your question we may have a way to make an exception (or provide alternate instructions if you need to reach a different team).


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