Automatically sending chat transcripts with email piping

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  • Lisa Lavin

    I do not see Email Piping as an option to click when I go to Settings / Account.  Is that the only way as a manager to read all chat transcripts?


  • Dane
    Zendesk Engineering
    Hi Lisa,
    Email Piping is available for all plans. Due to the nature of your concern, I'll create a ticket for you and investigate further. Please wait for my update via email.
  • Lisa Lavin

    Hi Dane,

    I was able to setup this option.  I was in Admin Settings - not the Chat dashboard settings.



  • Bilt Rewards

    How do you turn this off?

  • Dhlee

    I would also like to know how to turn this off.

    I do not wish to send the chat transcript to the end-users. 

  • Hiedi Kysther

    Hey Dhlee,

    Email piping is a bit different than the chat transcript your end-users get after the end of a chat. If you don't want your end-users to get the chat transcript, you will need to disable this feature in Chat Settings > Account > Zendesk Support tab. You can check this article for more information: Managing Messaging transcript visibility


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