Automatically sending chat transcripts with email piping

With email piping, you can have all chat transcripts from your Zendesk Chat sent to one or more email addresses. Each Zendesk Chat email address you enter receives a detailed transcript when a chat is over.

Important: Email address added in the email piping list will receive ALL transcripts. For your security, consider only using this feature with trusted email addresses.

To enable email piping

1. On the dashboard, select Settings > Account > Email Piping.
2. Click On.

   

3. Enter an email address that should receive transcripts.
4. To add another email address, click the + next to the field.
5. When you've added all the email addresses you want, click Save Changes.