With email piping, you can have all chat transcripts from your Zendesk Chat sent to one or more email addresses. Each Zendesk Chat email address you enter receives a detailed transcript when a chat is over.
Important: Email address added in the email piping list will receive ALL transcripts. For your security, consider only using this feature with trusted email addresses.
To enable email piping
- On the dashboard, select Settings > Account > Email Piping.
- Click On.
- Enter an email address that should receive transcripts.
- To add another email address, click the + next to the field.
- When you've added all the email addresses you want, click Save Changes.
6 Comments
I do not see Email Piping as an option to click when I go to Settings / Account. Is that the only way as a manager to read all chat transcripts?
Email Piping is available for all plans. Due to the nature of your concern, I'll create a ticket for you and investigate further. Please wait for my update via email.
Hi Dane,
I was able to setup this option. I was in Admin Settings - not the Chat dashboard settings.
Thanks!
Lisa
How do you turn this off?
I would also like to know how to turn this off.
I do not wish to send the chat transcript to the end-users.
Hey Dhlee,
Email piping is a bit different than the chat transcript your end-users get after the end of a chat. If you don't want your end-users to get the chat transcript, you will need to disable this feature in Chat Settings > Account > Zendesk Support tab. You can check this article for more information: Managing Messaging transcript visibility.
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