Setting up a requests-only (tickets-only) help center

Return to top

9 Comments

  • Kelsey Davis

    Hi Elizabeth Williams this is great, do you have advice on how to do this and not have a home page? Literally just the new requests page? Thanks

    0
  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Kelsey! This article does exactly that...is there something specific that's missing that we can help with?

    0
  • Kelsey Davis

    Hi Greg Katechis I just don't want a home page at all, so the only page to exist would be the new requests page. Can the home page be hidden in the same way as the other elements?

    0
  • Greg Katechis
    Zendesk Developer Advocacy
    Theoretically speaking, you could comment out all of the code on the home_page.hbs and then probably the header and footer too. A user could still go to this blank page though (and we don't have any way to prevent that), so I'm not sure that I would recommend that as it can cause a lot of confusion. 
    0
  • Dan Hunt

    Can this be done to only show a specific form? Mine is showing a drop-down for each form 

    0
  • Gabriel
    Zendesk Customer Care
    Hi Daniel,

    I found this community post that provides insight on how to hide a ticket form. 
     
    Hiding a ticket form on the 'submit a request' page
     
    Please note that the suggestions mentioned in the community post was not created by Zendesk. If you have any questions or issues, please reach out to the post above for further assistance. Thank you!
     
    0
  • Dan Hunt

    That's perfect thanks 

    0
  • Chad Argall

    This is great and exactly what I would like to do.  Only issue is I can't figure out how to get the text centered over the buttons.

    0
  • Gabriel
    Zendesk Customer Care

    Hi Chad,

    You can try to run the following code to set heading alignment to center in HTML:

    style="text-align:center"

    For example:

    I hope this helps! Thank you!

    0

Please sign in to leave a comment.

Powered by Zendesk