Question

Can I send customer satisfaction surveys in different languages?

Answer 

The customer satisfaction survey is internationalized and the survey section translates to match the language in the requester's user profile. If the end-users language is a variant of a supported language, the content will default to English (US). To check the default language of your account, see this article: Configuring Zendesk Support for your locale and language.

You can customize the content of the email message beyond the rating section, for example, Good, I'm satisfied or Bad, I'm unsatisfied using dynamic content. Create the translations of the email text for the survey in each language you want to support and then use the dynamic content placeholder in the body of the Request customer satisfaction rating (system automation). The automation sends satisfaction ratings emails based on the user's language set in their user profile.

To customize the content of the satisfaction survey

  1. Create dynamic content for each language. Then, copy the generated placeholder.
    dynamic_content_placeholder.png
  2. Replace the email message body content with the dynamic content placeholder.
    automation_request_customer_satisfaction_rating.png
Note: Dynamic content translations will only render for the main Zendesk languages.  Language variants for dynamic content are not supported in email templates.

For more information, see the article: Customizing your customer satisfaction survey.

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