How do I remove my Facebook channel?

Question

How do I remove my Facebook channel?

Answer

The instructions to remove your Facebook account from Zendesk change if you are referring to your public Facebook channel or if you are referring to Facebook Messenger.

Public Facebook channel

1. Go to Admin Center > Messaging and social > Facebook Pages.
2. Next to the page you want to remove, click Deactivate. 
3. Once the page is deactivated, click Unlink to delete the page.

   

Facebook Messenger

1. Go to Admin Center > Messaging and social > Messaging.
2. On the channel, you want to remove, select the options menu () and click Delete.

   

3. Select Delete channel in the window popup.

For related issues, see these articles:

• Error: Channel couldn't be added
• My Facebook integration stopped working
• I can't add my Facebook account to Zendesk 

Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.