Measuring customer satisfaction with the Zendesk Benchmark

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5 Comments

  • Mark Sewell

    Is the above still accurate? Is there still not a way in Explore to show the industry benchmark? 

    0
  • Michael Froeming
    Zendesk Customer Care

    Hi Mark,

    Yes, this is still accurate. There's still no way in Explore to show the industry benchmark.

    Best,

     

    0
  • Paul Mccabe

    I am confused. We can't access this benchmark data in Explore, and it is no longer available in the Reporting section of Support. So, you simply can't get there from here?

    2
  • Joel Mayer

    I second that.  Very confused about where I can see this info.

    2
  • Ana Leitão

    It seems the last 2 questions are not answered. The question remains. 

    1

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