Understanding and optimizing ticket forms

What you can do with ticket forms depends on what Zendesk plan you have. If your plan includes multiple ticket forms (see Creating multiple ticket forms to support different request types) and conditional ticket fields (see Creating conditional ticket fields in Zendesk Support), follow the Advanced link below. If your Zendesk plan does not include these two features, follow the Basic link below.

Basic You can do these things: Customize the default ticket form Add custom ticket fields to the default ticket form Add the default ticket form to the Web Widget (Classic) Get started

Advanced You can do these things: Customize the default ticket form Add custom ticket fields to the default ticket form Adding the default ticket form to the Web Widget (Classic) Create additional ticket forms Add conditions to ticket forms with conditional ticket fields Choose a multiple ticket form from the Web Widget (Classic) Get started