Designing your ticket forms for a better agent and end user experience

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2 Comments

  • Jen Noffsinger

    Hi - Is there a limit on the number of custom ticket fields you can create?

    0
  • Andrew Chu

    "When using multiple ticket forms, the ticket form that was used to submit the request is displayed in the ticket forms drop-down in the ticket interface."

    Hi team,

    Needing your help to confirm if the above is true - during the testing of a new ticket form, in the test tickets though we have selected the new form however the tickets still show details in the default ticket form and not the form selected during submission

    0

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