You can create drop-down lists that contain multiple levels of organization. This is done using the same technique for organizing macros (see Organizing your macros).
For information about creating custom drop-down fields, see Adding custom ticket fields, Adding custom fields to users, and Adding custom fields to organizations.
The titles of your custom field options contain the categories and selection value separated by double colons (::). For example: Digital SLC
Cameras::Professional::Mondocam XD 80.
Multiple values might look like this:
You can create up to 2,000 values in a custom drop-down list, with a maximum length of 255 characters per field.
When you click Preview, the drop-down list will not show nested fields. To check the fields work correctly, save your changes, and test the drop-down list in a ticket.
On the request form, the custom drop-down list looks like this:
41 comments
Edwin Mancilla Guillén
¿Cómo los puedo utilizar en un disparador y cual es el codígo del marcador que hace referencia al nuevo Campo creado?
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Edwin Mancilla Guillén
Hola,
Hice un nuevo campo llamado “Tipo: ” con las siguientes opciones:
como puedo llamar este nuevo campo dentro de un disparador, cual seria el código para llamarlo? Porque me salen la opciones de defecto y en tipo me muestra “ Tipo: Incidente”
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Eike Thiele
Hi Jennifer,
besteht die Möglichkeit, ein derart erstelltes Organisationsfeld der Kundenansicht im Ticketfeld hinzuzufügen? Ich habe versucht es nachfolgend zu skizzieren.
Danke,
Eike
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Andrea Mazzi
Hello,
I've tried to add a nested values drop-down field in a messaging web-widget, but no separate columns are visible. Can you confirm if this is normal and if this behavior could change in the future?
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Klarette Gerrits
Oh, that's disappointing.
Thanks for the clarification though
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Noly Maron Unson
Hi Klarette,
If all your values for "Digital SLR Cameras" contain a sublevel then this is not possible. It will only be possible if you have a standalone value of "Digital SLR Cameras" without sublevels.
Hope this helps.
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Klarette Gerrits
Is it possible to base a trigger on the first level of organisation (without having to specify all sublevels?).
Taking your example, i'd like to base a trigger on "Digital SLR Cameras" (all models).
I dont want to specify each model in my trigger.
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Francois PISANT
Could you please released this 2000 values limit ?
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Support Team
Is there a way to monitor it through analytics. Having trouble with this area of analytics.
Thanks
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Dane
Unfortunately, this functionality is not supported.
Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
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