Best practices for deleting groups

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3 Comments

  • Shona

    If you edit the name of a group, will that change follow through to any Views, Macros, Triggers etc. that group is linked to?  Or will I need to go in and update these elements individually?

    0
  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Shona Coutts,

    Last time I did this, yes the change to the group name followed through to the related elements.

    Happy Zendesking!

    0
  • Marcela de Godoy

    Hi Anton,

    I would suggest also adding to this article to review triggers, automations, macros and views that are related to the groups to be deleted. Many times people delete groups and forget about readjusting assignment triggers, for example.

    0

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