What happens when the operating hours end and I still have an active chat?

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3 Comments

  • Pam Carter

    What happens to those chats that were in queue but now it is after hours? Do they get a chat message stating it is after hours and push to a ticket?  how does that work?

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  • Dave Dyson
    Zendesk Community Manager
    Hi Pam, as stated above:
     

    All waiting chats on the queue remain until either the visitor leaves the chat or the chat is manually served by an agent.

     
    Does that answer your question?
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  • Pam Carter

    Dave,

    So you are saying, if operating hours end while an agent is on a chat, any chats waiting in queue will just sit there until the Agent works those chats?  So it is after business hours and they will have to continue to work through any chats that came into the queue prior to close?  

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