Exporting and importing dynamic content

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  • Mateusz Pietrzak


    I would like to export our DCs, make some slight changes to language versions (I need to delete some lines from text) and import the file back to Zendesk. Would it be possible? 

    I tried to do this without success. The email I received states

    "Malformed CSV input.

     The error was:

    Illegal quoting, line 1."

    Would you have any advice? 

  • Brett Bowser
    Zendesk Community Manager

    Hey Mateusz,

    I'm going to create a ticket for you so we can take a look at the CSV file you're trying to import.

    You'll receive an email shortly stating your ticket has been created.


  • Omar

    I was struggling a bit for a while with the format for importing, until I realised i couldn't import dynamic content that hadn't been created yet, I think it would be a really useful tool to be able to import a csv file with the needed values to create new items in dynamic content and that they automatically are bulk created after import with the given values, also giving feedback about the process through email instead of directly through the app is a bit cumbersome when you are trying to figure out what's going on wrong.

  • Anne-Flore Caire


    I also need to know if there is a way to change the default language of each record by import, without having to do it manually? I have done several tests by changing the "Default language" in the file to the default language or the target one, but it does not work.

  • Gizem Candemir


    I agree with Omar that the need for creating dynamic content before importing is not practical at all. I would love to be able to export DC from Help Center to its Sandbox without needing to create the DC items one by one in Sandbox :/

    I hope it will be possible to bulk create DC in Sandbox while importing a csv file that is exported from Help Center.

  • Riah Lao


    How do you import the en version? I copied the columns from the exported en-US csv and use that to import but I got an error:

    Malformed CSV input.

    Expected column missing: Language text

  • Dane
    Zendesk Engineering
    Hi Riah,
    Your CSV should be similar to the one below. You also need to make sure that you have the values for "Title" and "en-US text".

    Hope this helps!

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