Providing agents with more information using the Iframe and Text apps

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  • Bea B


    is there anyone trying to give agents view on SharePoint Sites or documents? The 'refusing connection' error appears on our side. 

    Anyone managed to solve this through security settings on SharePoint Site? Is the APP working after this?


  • Devan La Spisa
    Zendesk Community Manager

    Hello @...,

    Appreciate you letting us know about the nefarious link! We've gone ahead and resolved the issue, but it always helps when the community lets us know when these links break so we can fix them asap.

    Best regards. 

  • KD Gomez

    Can react js be used inside iframe.html? And if yes, how to integrate this?

  • John Brunker

    We're looking to utilize this to embed Sprout videos in various help center articles but not having any luck. What would be the proper input for the iFrame URL field in the app setup?

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi John! Apologies if I'm misunderstanding, but we do not currently have any way of using a ZAF app in the help center. If you're looking to embed videos in your help center, take a look at this portion of our article on the process for that.

  • John Brunker

    Thanks for the quick response Greg. I have tried inserting the code snippet via source code with no luck.

    I had installed this app as I thought it was required to enable this type of embedding.

    In the setup for this it asks for the iFrame URL. We are trying to embed Sprout videos. I've attached a screen shot.

    Here is an example embed code.

    <iframe class='sproutvideo-player' src='' width='630' height='354' frameborder='0' allowfullscreen referrerpolicy='no-referrer-when-downgrade' title='Video Player'></iframe>

    Any ideas?



  • Raphaël Péguet -

    Bea B Hi! 

    I failed too with Sharepoint, did you find a way please ? :s 


    Best regards,


  • shelley

    The link in the installation for the icon set 1 & 2 doesn't work. Can this please be fixed. Thanks

  • Dane
    Zendesk Engineering
    Hi Shelley,

    I have informed our Product Team regarding this behavior. Cheers!

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