Explore recipe: Help center article views within 30 days of creation

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6 Comments

  • Anjie Nambiar

    Hi I tried creating the metric Views within 30 days of creation but received an error.

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  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Anjie Nambiar, that error message (The set of calculations isn't valid) typically means that you need to be in a different dataset for the metric you're building to work. Can you check to make sure you're in the Guide: Knowledge Base dataset?

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  • Anjie Nambiar

    Hi Erin, yes I am. The metric 'Days between creating & view' works but not the 'Views within 30 days of creation'.

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  • Dane
    Zendesk Engineering
    Hi Anjie,
     
    As I can see you are indeed using the correct dataset. I would like to look into this further and I'll create a ticket for you. Let's continue our conversation there.
     
    Cheers,
    Dane
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  • Ryan Oakman

    Hi Erin, 

    Thanks for sharing this—it's very helpful. 

    I'm wondering if the reverse is possible, too: Articles that haven't been viewed within X time of creation?

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  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Ryan Oakman, I'm glad these reports are helpful! Your question raises an excellent point—how to find articles with no views. So I put together a new recipe, Finding articles with no views, that addresses this. 

    But to answer your question more specifically, to find articles that haven't been viewed within X time of creation, follow the instructions in the recipe linked above, but instead of using the Views computed separately calculated metric from that recipe, use the Views within 30 days of creation calculated metric from this recipe (and also make sure to select the Compute separately check box). That should show you exactly the articles you're looking for!

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