Question

Do I need a Zendesk Talk subscription to use Zendesk Sell Voice?

Answer

No, Zendesk Talk and Zendesk Sell Voice are two different in-product telephony features. Zendesk Talk is a cloud-based call center software that is built into Zendesk Support.

Talk_Console_location_in_Support_interface.png

Zendesk Sell Voice is a cloud-based calling software that is built into Zendesk Sell.

Sell_Voice_Interface_in_Zendesk_Sell.png

For more information, see the articles:

  • Am I trying to set up Talk or Sell Voice?
  • Enabling Sell Voice
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