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  • Michael Jagt

    How do I set up a trigger/automation that tags missed calls?

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Michael,
    Yes, it should be possible to do this using Triggers in Zendesk. As the the word "Missed call from Caller +[phone number]" gets added to every ticket subject in a ticket.
    You can use this information to create a trigger condition since we know that a missed call will always begin with the same string in the ticket subject, e.g. "Missed call from Caller". I would set up the trigger as follows:

    I hope that helps. Thank you!
  • Stephen Whyte

    Is it possible to setup overflow call routing on the same phone line between groups (using Tier 2 as overflow if all of Tier 1 on hold, then route to voicemail if all of Tier 2 on hold)?


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