Reviewing Text history (Talk Team and Advanced)

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4 Comments

  • Chris Gould

    Hi @... - just wondering if there has been any changes in regards to reporting on SMS messaging in explore?

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  • Brett Bowser
    Zendesk Community Manager

    Hey Chris,

    I don't have any additional information to share and it looks like we haven't added any SMS metrics to the Talk Dataset according to our Metrics and attributes for Zendesk Talk article.

    I would recommend creating a feedback post in our Feedback on Talk topic and share your use case with our Product Managers there. We've also created a feedback template that you can copy when creating your feedback post.

    I hope this helps!

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  • Tyler Comfort

    The message details table is unusable for me - it takes forever to load and will glitch out when I try to change pages - I'll go to page 3, it takes 60 seconds to load, and then I click page 5 and it just keeps staying on 3.  One time I spent an hour and was only able to get up to page 7.  

    Because ticket even history won't show the numbers, nor does the api, this is the only way.  We had an issue where I needed to determine a customer's number at the time of texting because an agent mistakenly edited the number, but I can't.

    Please add filters to this feature including date/time so we can quickly parse it.

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  • Brett Bowser
    Zendesk Community Manager
    Hey Tyler,

    Thanks for taking the time to share this with us! I'd recommend cross-posting your suggestions in our Feedback - Voice (Talk) topic as that is actively being monitored by our Talk product managers. If you're unsure what to include in your feedback post, you can use the following template

    Cheers!
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