Reviewing Talk usage charges

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6 Comments

  • Per

    The call status isn't showing in the CSV report downloaded from the Usage charges tab. Is this something that's still being worked on?

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  • Malinda
    Zendesk Customer Care

    Hi Per,

    I recommend sharing that product feedback in our Feedback on Talk Community: Feedback - Voice (Talk).

    In the meantime, you can export a CSV report with the call completion status on Explore. You can use the Talk metrics and attributes listed in this article to create the Explore query: Reporting on Calls in Explore.

    I hope that helps!

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  • James Knights

    Hi,

    Currently I am able to view the talk credits applied to our instance by our supplier in the transactions section on the Talk history page - I use this information to validate the charges being invoiced to us by our supplier and this is extremely important in identifying any over/under charges on the invoice.

    I cannot see this information in the usage charges page - will this information be available to view in this page?

    Thanks

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  • Debbie Byrne
    Zendesk Customer Care

    Hi James,

    Thank you for reaching out. The usage charges page in Admin> Channels> Talk contains your account balance at the top of the page, a charges summary breakdown that displays the charge type and a section to let you know the credits used in this period.

    Can you not see this information on the usage charges page or is there something else specifically that you wish to see there?

    Thanks Debbie

     

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  • James Knights

    Hi Debbie,

    Thanks for getting in touch so quickly.

    I am able to see the total credits used in the period, but I am not able to see when the credit was applied to our account and how much that was, please see screenshot below.

    I use this information to check the invoices that we are getting from our supplier, you bill them directly and they pass this on to us, so far we have had two incorrect invoices and the only way I was able to determine that was by checking the credits that had been applied.

    Thanks

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  • Debbie Byrne
    Zendesk Customer Care
    Hi James,
     
    Thank you for your patience while I looked into this for you.
     
    I can confirm that, yes we will move "the transaction section" over to the usage charges page before deprecating the History page.
     
    You won’t lose the ability to review Talk recharge once the History page goes away.
     
    I hope that this helps.
     
    I will solve this ticket for now, however if you have any further questions on this, please do reply to this ticket and it will reopen.
     
    Have a great day :) 
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