| Suite | Team, Growth, Professional, Enterprise, or Enterprise Plus |
| Support with | Talk Team, Professional, or Enterprise |
Use the Talk usage charges report to understand your current Talk account balance, and a breakdown of usage charges between the dates you choose. Your usage charges are broken down into the following categories:
- Calls
- Voicemail transcriptions
- Recordings
- Text messages
- Phone numbers
Additionally, the report shows the total amount of your Talk credit you used between the dates you chose. The amount might be negative if you pay for Talk usage at the end of the month. After your invoice is paid, your account balance will update. Use this article to understand how to access, configure, and export your Talk usage charges report. The usage charges report updates in near real-time.
This article contains the following topics:
Reviewing your Talk usage charges
Use the procedure in this section to display your Talk usage charges report.
To display your Talk usage charges
- In Admin Center, click
Channels in the sidebar, then select Talk and email > Talk. - On the Talk settings page, click the Usage charges tab.
Talk displays the usage charges report.
- Configure Start date and End date to the dates you want to display. You can choose up to a 31 day range.
Exporting your Talk usage charges
If you want to view your Talk usage charges in other applications, you can export it as a comma-separated values file which you can then import into the other application.
To export your Talk usage charges
- In the Talk usage charges report, click Export CSV.
The report will be sent to the email address associated with your account. This might take up to two hours.
- Calls and transcriptions
- Messages
- Phone numbers
- Recordings
The calls and transcriptions file details individual leg charges. For more information about call legs, see Reporting on calls with Explore.
16 comments
Chris Geerts
Would there be a way to show this WITHOUT having to use up a support license?
Zendesk Support literally told my Accounting team to get access to this page, Problem is it's the ONLY thing they would do in her and I have to pay for a full agent license just for them to “periodically” take a look at usage.. I would like to have this data in a looker report that I could set up scheduled emails to the accounting team so that I don't have to pay a full term license for them to log in once a month.
2
Scott Tynan
Why is it so effing hard to find the charge rates for calls? Where is it published?
1
Destiny
It looks like you have opened a support ticket with us and it is now being handled by my colleague. We will continue to provide updates on your ticket as we learn more. Thank you for your patience and understanding.
0
Amanda Rice
Hi Christine,
On the Usage Charges tab, the Credits issued do not appear in the Charges Summary area. The Credits issued are not listed in the detailed Call History area either.
Below is a screenshot of the Credit information that was on the retired History tab that I need to see on the new Usage Charges tab. I had Credits issued on 12/13/2022, 08/11/2023, and 09/05/2023 and I can no longer see those credits when I run the start and end dates for those dates/months on the new Usage Charges page.
Please let me know when the Credit information will be migrated over to the new Usage charges tab in Talk.
Thank you,
Amanda
0
Christine
The Talk History tab was moved under Usage charges.
Configure Start date and End date to the dates you want to display. Note that you can choose a day range of up to 31 days.
Thanks,
Christine
0
Amanda Rice
I can no longer see my Talk "History" tab and need it for the same reasons as James mentioned above in comments on October 25, 2021. I was relying on Debbie's response from October 29, 2021, that said "I can confirm that, yes we will move "the transaction section" over to the usage charges page before deprecating the History page. You won’t lose the ability to review Talk recharge once the History page goes away."
Has the "History" tab been deprecated? Please let me know where I can find Transactions for my Talk Credit reloads so that I can crosscheck them against invoices from our reseller.
0
Dainne Kiara Lucena-Laxamana
Hi Grace Wu,
That does sound like a great idea! Can you post your use case to our Feedback on the ticketing system (Support) topic, using this template to format your feedback? Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
0
Chaimiao Wu
Hi,
I would like to request a new feature on this. When I want to export CSV, will it be possible to directly download on this page or allow me CC other email address? The current process is troublesome since person logged in, bill payer, account owner are not always the same.
0
Jason Schaeffer
We have a long standing community thread addressing this issue I will link for you below, please feel free to contribute to the thread. The most recent update from our Product Team indicates this is something we are tackling and they are currently looking for feedback.
Zendesk-Talk-Allow-Reporting-on-Agent-Availability
In the interim there is some data you can pull directly from the Talk Dashboard or leveraging our API:
Can-I-report-on-agent-availability-in-Zendesk-Talk.
I hope that helps!
0
Johnathan S
Hi ZD Team,
I was wondering if there is a way for me to check on my staff on whether they were "online" during 6am and what period of the day they were "away", "offline", "on-call" etc?
-1
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