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Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?



image avatar

Dylan Tragjasi

Zendesk Customer Care

Edited Jan 18, 2024


4

10

10 comments

Is there a way to make this redirect conditional based on the user's form answers? Can I some way reference the previous request id?

2


Also, a lot of our clients would like to see the form they submitted come back to them in the confirmation email. Is that a possibility? 

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Lina Akkad
I think it's possible to make via trigger.

Conditions.
Ticket Is Created
Form Is Your_form

Actions.
Email user  (requester)
Message:
--------- --------- ---------
Hello, sweetie!
We received your request with following information.
Field1: {{ticket.ticket_field_111111111}}
Field2: {{ticket.ticket_field_22222222}}
Field3: {{ticket.ticket_field_333333333}}
We'll answer you asap.
--------- --------- ---------

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This redirection works only for anonymous requests.

If the user is logged in he ends up in the window of his open request.

Is there any way to do the redirection even if logged in?

0


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Jupete Manitas

Zendesk Customer Care

Hi Luca, thanks for writing in! 
 
We searched for other instructional resources or guides to start with but there is none as of the moment. Due to custom coding, this is something not supported but technically the redirect option is likely doable with JS codes. We do have Professional Services that can customize your theme that you may want to check with our account executive. Thank you and have a good one!

-1


It seems like it should be very simple to change or at least remove this message. However, it is another feature that requires custom code for our teams to manage.

It would be nice if the Zendesk product team implemented some of these features that should be standard. If any given company can make these change, I don't understand why the ZD team can't add this feature to the UI.

1


I agree with Mike, it would have been useful for us (for brand purposes) to customize that message but looks like it's not possible... also, even if I use an article as a landing page for confirmation, wouldn't the end user see the "Was this article helpful?" question?

2


It's really hard to do any serious customizations without a Enterprise license. Is there a easy way to hide the sidebar and other elements on an article page that I want to use as my "Thank You" post form submit page? Currently my JavaScript that's running to apply inline CSS to these elements does not work. 

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Hello Dylan Tragjasi 

Thanks for the post, could you please clarify how to do this part below?? 

 

Hide the article from any sections so users cannot access the article from your help center

 

Many thanks!

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

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