Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

Question

When a user submits a new request, a confirmation message appears at the top of the page that says Your request was successfully submitted. Can I edit the confirmation message that appears after a user submits a new request in the Help Center?

Answer

No. It is not possible to edit the confirmation message that appears after a user submits a new request in the help center.

One possible workaround is to redirect the user to a different article page after they have submitted a new request. This page lets them know that their submission was successful.

Disclaimer: This workaround is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online. 

You can create a new article that is used to redirect users to your custom confirmation message. Hide the article from any sections so users cannot access the article from your help center. Additionally, style that article so that it doesn't look like an article and the appearance is closer to a confirmation landing page.

To set up a redirect, add Javascript to your document_head.hbs file that redirects users to your custom article. For example:

<script type="text/javascript">
    if ( window.location.href === "https://help.yourcompanyname.com/hc/en-us?return_to=%2Fhc%2Frequests"){
       window.location.href = "https://help.yourcompanyname.co.uk/hc/en-us/articles/36345615515-Submission-successful";
    }
</script>

For more information on how to make customizations to your Help Center, see the article: Customizing your help center theme.