Including external content in your help center search results

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  • mfg

    When external search results are shown and clicked in Guide, do those links send the end user offsite? If so, is it possible to add a note that there link goes offsite?

  • Anne Ronalter
    Zendesk Customer Care
    Hello Matthew,

    "The name of each external source that you defined during federated search setup appears in the list"
    That being said, I would recommend you add text in brackets with the name of the source, like (external website) to let the customer know.
  • Norm Van Eeden Petersman

    I have followed the steps but I am not having any  articles from the external blog I've linked to showing up in my results. Can you help?

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Norm Van Eeden Petersman If you have multiple help centers, be aware that the help center that you include the content in, is the one identified in the brand selector in the top left corner:

    To include content in another help center in the same account you need to switch the brand selector to the right help center. If that is not the issue, you should contact our support that can help you solve the issue.


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