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Including external content in your help center search results

Elizabeth Williams
  • Edited
Zendesk Documentation Team

What's my plan?

If you set up federated search in your help center, you can configure your search settings to include external content sources in your help center search results.

In search results, each piece of external content is grouped under the relevant content source, which is the point of origin of the content (for example, blog, website, or learning management system). You can configure your search settings to specify which external content sources you want to include in your help center search results.

You must be a Guide admin to define the external content that you want to include in help center search

Note: You can also include content from multiple help centers in your search results. See Enabling search across multiple help centers.

To include external content in your help center search results

  1. In Guide, click the Settings icon () in the sidebar, then click Search settings.
  2. Under Search sources, click Manage.

  3. Review the search sources that are currently selected to appear in your help center search results, then click Manage search sources to add or remove sources from this list.

  4. In the Manage search sources list, select the external source that you want to include in the search results.

    The name of each external source that you defined during federated search setup appears in the list, alongside external help centers and related communities (if you created help centers for multiple brands).

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  5. Click Save.
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4 Comments

  • mfg

    When external search results are shown and clicked in Guide, do those links send the end user offsite? If so, is it possible to add a note that there link goes offsite?

    0
  • Gorka Cardona-Lauridsen
    • Edited
    Zendesk Product Manager

    Norm Van Eeden Petersman If you have multiple help centers, be aware that the help center that you include the content in, is the one identified in the brand selector in the top left corner:

    To include content in another help center in the same account you need to switch the brand selector to the right help center. If that is not the issue, you should contact our support that can help you solve the issue.

    0
  • Anne Ronalter
    Zendesk Customer Care
    Hello Matthew,

    "The name of each external source that you defined during federated search setup appears in the list"
    That being said, I would recommend you add text in brackets with the name of the source, like (external website) to let the customer know.
    0
  • Norm Van Eeden Petersman

    I have followed the steps but I am not having any  articles from the external blog I've linked to showing up in my results. Can you help?

    0

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