Analyzing community activity with Explore

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  • Tobias Hermanns



    How can I build an Explore Report showing the "Status" of Community articles i.e. Planned? Rejected and so on?





  • Salim Cheurfi
    Zendesk Customer Care
    Hi Tobias, 
    At the moment, there is no metric and attribute to achieve that while using the Guide Community Dataset in Explore.
    Reporting on the status of community posts is a good suggestion, and I would recommend creating a feedback post in our Feedback Forum for Explore
  • Bryan
    Zendesk Luminary

    Community engagement overview has a column titled "post upvotes" that shows different totals than when I look at a post. E.g.: I have a post that appears to only have 1 vote when I review it, but "post upvotes" shows it has 5 votes.

    I've removed the ability for end-users to down vote or to vote on post comments. However, I'm starting to wonder if each comment also counts as a vote? I suspect that when someone comments on a post, their comment is automatically given a +1 vote. Then in turn, Community engagement overview adds all post comment votes into the "post upvotes" total. Is this what's happening? Does "post upvotes" include comment votes?

  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Bryan, I think there are two possible causes for the discrepancies you're seeing. The first is the date range of the dashboard. By default, the dashboard has a time filter for the last 30 days. Expanding that time filter to All history will show you all the votes that the Community dataset has recorded. The second possible cause of the discrepancy, though, has to do with the dataset itself. The dataset records data only from February 9, 2022 (when it was introduced) onwards. If upvotes were cast before that date, the dataset won't include them.

    I've updated the article to reflect the dataset's date limitation, as I noticed that wasn't called out here before.


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