Explore recipe: Creating KPIs for tickets by status

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  • Almog Zamir

    How can I measure how many tickets I ever had in a specific ticket's custom status?

  • Zsa Trias
    Zendesk Customer Care

    Hello Almog,

    Currently, custom ticket statuses can only be reported in the Tickets dataset where updates/events which includes custom ticket status changes are not included.

    As a workaround, you may probably set up a trigger to have a matching custom drop-down field so you can report these values in the Updates History dataset.


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