How do I add departments to the pre-chat form?

Question

I enabled the pre-chat form and created a department in Chat. How do I add the departments to the pre-chat form for the Chat widget?

Answer

Enable each department to be an available option within the pre-chat form. 

To enable a department

1. In the Chat dashboard, navigate to the Departments page. 
2. Select the department to edit.
3. Under Department Status, select the checkbox field to Enable department. 
4. Select Save changes. 
5. Confirm the department is enabled with a checkmark in the column Enabled for Chat. 

The enabled departments will appear as selections for your visitors within the department field.

For more information on department routing, see the article: Automatically route chats to departments.