Question
How do I set up voicemail and greetings in Voice?
Answer
Prerequisites
To follow the steps in this article, you need a Zendesk Voice plan (formerly Talk), and the admin role in your Zendesk account.
How to add a greeting
By default, your Voice phone number is active with a default voicemail greeting. To record a new voicemail greeting, navigate to your greetings and record a new greeting for the voicemail.
Before recording your greetings, decide if you record calls and format your greetings accordingly. For more information, see:
Next, record the greetings in the account using the web browser or upload a pre-recorded audio file. Navigate to Admin Center, then open Channels > Talk and email > Talk, and select Greetings. Click Add greeting.
Enter a name for the greeting and choose your Greeting Type. For example, select Voicemail for a new voicemail greeting.
After you add a greeting file and choose a greeting type, you can select the phone number for the greeting below. Click Save when you finish.
For more information, see:
Verification steps
After you add a new greeting, call your Voice number from an external phone line to check and ensure that it plays as expected. For more information, see Testing your voice support setup.